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About Shipping
When you are ready to complete your order, we present you with an estimated shipping cost. This is an estimate only.
When your order is packed for shipment, it is weighed and the actual shipping costs are calculated. We do not charge
your credit card until the final shipping charges are added to your order.
You will receive an e-mail confirmation which includes your final order total when the items are ready to leave our warehouse.
Please refer to this confirmation when remitting or confirming your payment.
North American Customers
All U.S. orders are shipped via UPS Ground or an LTL carrier of your choice if available.
Canadian orders are shipped via Canpar, Same Day, or an LTL carrier.
Our carriers are unable to ship to P.O. Boxes.
For larger orders (skid lots) we offer a reasonable shipping rate to most countries.
Contact Us and we will be glad to provide you with more information.
If you have an established account with a preferred shipper, please state this in the "Special Instructions" field for each
shipping location associated with your account. For a preferred shipper, please enter the shipping company name, their phone
number and your shipping account number.
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International Customers
When your order is packed for shipment, it is weighed and the actual shipping costs are calculated. You will receive an e-mail
confirmation which includes your final order total when the items are ready to leave our warehouse.
Please note, if you have an established freight forwarder, enter this information in the "Shipping Instructions" of the Customer Registration screen.
Email Customer Service at service@bookdepot.com if you require further information. For personal service,
you can call us at 1-800-801-7193 or 905-680-7230 from 8:30 am to 5:30 pm Eastern Standard Time or send a fax to 905-680-7218.
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Order Tracking
Most orders are packed and ready to ship within 5-7 business days.
We send an e-mail shipping confirmation as the order is readied to leave with the designated carrier.
Within 48 hours of the carrier receiving the order, a tracking number will be assigned to the packages.
You can access and track your orders by logging into your account and viewing
your past orders.
Please note that if you are using a freight forwarder, we are unable to provide tracking once your forwarder
has accepted the shipment. Please contact them for further information
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